Onboarding Research

Thank you for taking time to do our quick survey so we can better understand how to improve the first-time experience for our members. For context, Umwuga is a social network which aims to connect employers with available workers to bridge the gap between typical channels such as Whatsapp when looking or seeking for work.

Step 1:

(a)

To begin, you will be asked to complete three tasks on the Umwuga platform – signing up, adding someone to your network, and sending them a message. Click the link below to begin the Sign Up experience in the Umwuga web application. This will open a new tab in your browser. Once you have completed the Sign Up process, you will arrive at the Umwuga Home Feed. Please then return to this screen to complete the remaining steps.

Begin Task 1

(b)

At this point, you should have completed the Umwuga Sign Up process, please click the link below to share a brief recording of your feedback on this task. Once you have completed the recording, return back this screen.

Record Feedback

Step 2:

(a)

At this point, you should have completed your first recording. Now, go back to the Umwuga web application, search for “Meher Khushal”, and invite her to be part of your network. Once Meher has accepted your invitation, you should successfully see her profile in your network. Please then return to this screen to complete the remaining steps.

Begin Task 2

(b)

At this point, you should have completed adding a friend to your network. Please return to the feedback tab and record your thoughts on this task. Once you have completed the recording, return back here for your final task.

Record Feedback

Step 3:

(a)

At this point, you should have completed your second recording. Now, go back to the Umwuga web application and attempt to send a message of your choice to Meher. Please then return to this screen to complete the last steps.

Begin Task 3

(b)

You should have been able to send a message to Meher. Please return to the feedback tab to share a brief recording of your feedback on this task. Once you have completed the recording, you are now finished with all your tasks. Thanks so much for participating in our quick survey, your valuable feedback makes all the difference. Please feel free to close this browser tab now.

Record Feedback